Working Relationships – Mindfraim

Course Curriculum

MONTH 1: SHIFT HAPPENS
	Course Introduction		00:10:00
	Taking Ownership of Your Life		2 weeks, 1 day
	Personal Branding		1 week, 3 days
	Settling into a New Work Environment		5 days
	Shift Happens Quiz		01:30:00
MONTH 2: SALT & PEPPER
	Personality Types		2 days
	Plan Strategically: (in every position, not only managers)		2 days
	Create and Instill a Culture within your Organisation or Department		2 days
	Salt & Pepper		02:00:00
MONTH 3: GOOD AS GOLD
	Introduction to Customer Service		5 days
	Attitude		4 weeks, 2 days
	Communication Skills		5 days
	Customer Service		1 week, 3 days
MONTH 4: MENTAL FLOSS
	Emotional Intelligence (EQ)		4 weeks, 2 days
MONTH 5: POWER
	Assertiveness Skills		1 week, 3 days
	Feedback Skills		1 week, 3 days
	Coaching – Introduction to Teaching and Reinforcing Skills		1 week, 3 days
MONTH 6: LIQUORICE ALL SORTS
	Being Pro-active		1 week, 3 days
	Time Management		5 days
	Responsibility vs. Accountability		5 days
	Work Ethic		5 days
	General Questions		5 days
MONTH 7: PENNY WISE
	Caring and Saving for your Business		4 weeks, 2 days
MONTH 8: AT THE END OF THE RAINBOW
	Sales Part 1		4 weeks, 2 days
MONTH 9: AT THE END OF THE RAINBOW
	Sales Part 2		4 weeks, 2 days
MONTH 10: ONE DIRECTION (Part 1)
	People Management		5 days
	Planning		5 days
	Organising		5 days
	Delegation		5 days
	Support – Managing Performance		5 days
	Controlling Performance		5 days
MONTH 11: ONE DIRECTION (Part 2)
	Motivation		1 week, 3 days
	Managing your Colleagues		5 days
	Managing your Manager		5 days
	Managing Suppliers		5 days
	Managing Friends		5 days
MONTH 12: ONE DIRECTION (Part 3)
	Dealing with New Employees		5 days
	After 3 months, employees may drop their standards:		5 days
	Interviewing Skills		5 days
	Facilitating Productive Meetings		5 days
	Problem Solving		5 days
	Train-the-Trainer		3 days
	Creating a CV and Prepare for Upcoming Interviews		2 days

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