Course Curriculum

Month 1: Performance Detox – SHIFT HAPPENS
Taking Ownership of Your Life 2 weeks, 1 day
Personal Branding 1 week, 3 days
Settling into a New Work Environment 5 days
Month 2: Basics for results - SALT & PEPPER
Personality Types 2 days
Plan Strategically: (in every position, not only managers) 2 days
Create and Instill a Culture within your Organisation or Department 2 days
Month 3: Customer Service Principles - GOOD AS GOLD
Introduction to Customer Service 5 days
Communication Skills 5 days
Customer Service 1 week, 3 days
Attitude 4 weeks, 2 days
Written Communication 1 week, 3 days
Month 4: Emotional Intelligence – MENTAL FLOSS
Emotional Intelligence (EQ) 4 weeks, 2 days
Month 5: POWER
Assertiveness Skills 1 week, 3 days
Feedback Skills 1 week, 3 days
Coaching – Introduction to Teaching and Reinforcing Skills 1 week, 3 days
Month 6: LIQUORISH ALL SORTS
Being Pro-active 1 week, 3 days
Time Management 5 days
Responsibility vs. Accountability 5 days
Work Ethic 5 days
General Questions 5 days
Month 7: PENNY WISE
Caring and Saving for your Business 4 weeks, 2 days
Month 8 & 9: Learning how to sell - AT THE END OF THE RAINBOW..
Sales Part 1 4 weeks, 2 days
Sales Part 2 4 weeks, 2 days
Months 10, 11 & 12: The Management Modules – ONE DIRECTION
People Management 5 days
Planning 5 days
Organising 5 days
Delegation 5 days
Support – Managing Performance 5 days
Controlling Performance 5 days
Motivation 1 week, 3 days
Managing your Colleagues 5 days
Managing your Manager 5 days
Managing Suppliers 5 days
Managing Friends 5 days
Dealing with New Employees 5 days
After 3 months, employees may drop their standards: 5 days
Interviewing Skills 5 days
Facilitating Productive Meetings 5 days
Problem Solving 5 days
Train-the-Trainer 3 days
Creating a CV and Prepare for Upcoming Interviews 2 days
TAKE THIS COURSE
  • R900.00
  • 12 months
  • Course Certificate

Some companies that we have assisted:

Advanced FST • Alexander Forbes • Arch Chemicals • Armscor • Auditor-General of South Africa • Aviation Co-ordination Service • Barloworld • Basil Read • Bathludi Consulting • Bayer • Becton Dickonson • Beefcor • Bestmed • Bliss Chemicals • BI Office Furniture and Equipment • Board of Healthcare Providers • Bokoni Platinum • Bonalasedi • Bombela/Gautrain • Bosch • Bravo Group • Bureau Veritas • Buscor • Competition Commission • CHIETA • City of Tshwane • Council for Medical Schemes • Dawn Logistics • DB Schencker • Deloitte • Delta EMD • Denel • Department of Environmental Affairs • Department of Social Development • Department of Water & Sanitation • Development Bank of Southern Africa • Dg Store • Dwarsrivier Mine • Eris Property Group • Federated Employers Mutual Insurance • Financial Intelligence Centre • FNB • Free4All • Garmen • Gauteng Tourism • Gerotek • GEW • Guard Risk • Gijima Holdings • GloCell • Gold Reef City • GWK Landbou • Huawei • Imperial Retal Solutions • Janssen Pharmaceutical • John Craig • John Deere • Johnson Matthey • Kevro • Keyhealth • Komatiland Forest • KWV • Kwelanga Training • Laxness • LCS Logistics • Loreal • Massive Quantum • Mamba Cement Factory • Maths Centre • McCarthy • McDonalds • Mercedes Benz • Metropolitan • Mintek • Mix Telematics • Monash • Mott McDonald • National Bargaining Council • National Parksboard • National Toll Roads • National Treasury • NCR • Nestle • Netcare • Nkonki Inc. • North West University • Partquip • PayDay Software Systems • Petro SA • Powertech • Premier Foods • Provantage • Redefine Properties • Right to Care • Road Accident Fund • Road Wing • Rubric Consulting • SAAB • SABC • SAHRC • SANBS • SA Mint • SAMRO • SA Reserve Bank • SASFIN Bank • SASFIN Premier Logistics • SASSA • Sasol • SEDA • Senwes • Silverstar Casino • Simba/Pepsi Co • SITA • Stanlib • Steinmuller Africa • STMG Consulting • Southern Africa PGA Tour • Taste Holdings • Taxichoice • Teraoka • The Character Group • The Innovation Group • The Smollan Group • The Spur Group • The Teddy Bear Clinic • Tom Tom • Tower Bridge Projects • Transnet • Tsebo Facility Services • TUHF • Umalasi • Unisa • Van Schaicks • Verifone • Virgin Atlantic Airways • Vodacom • Vukani Slots • VWV • WBHO • Westend Brick Factory

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