** This course is being updated, please check in again 6 April or like our Facebook page to get the notification **
Average customer service is easy, GREAT customer service is hard. Every single customer will rate the entire business on one person’s service – affecting YOUR future.
This course works well with the Personal Branding, Attitude and Building Rapport and Communication Skills courses.
Covered in this course:
- Times have changed, be competitive in a volatile, flooded and demanding market
- Make sure you don’t get replaced by someone else.. or by technology
- Analyse bad and good habits in your environment
- Learn how to deal with complaints to turn the most difficult customer into a loyal one
- Shine in your position